Returns & Exchanges

Unworn shoes can be returned at anytime for an exchange or a store credit. Unworn shoes in resaleable condition purchased online may be returned for a refund within 30 days.

A return merchandise authorization must be obtained on all returns.  We respectfully request that you contact us prior to shipping any item back to us. Many fitting concerns can be easily handled by our customer service department over the telephone. For return authorizations call 1-888-MED-SHOES (1-888-633-7463) for assistance.

Note: Worn shoes are not returnable. If the item appears to be defective, please contact us at 1.888.633.7463 (1-888-MED-SHOES) immediately. We cannot accept exchanges or returns that are scuffed, soiled or worn in any way. So please test drive your new footwear on a carpeted surface. All returns & exchanges should be shipped to:

The Clog Shop Returns/Exchanges
16 McCarthy Road
Island Park, NY 11558